HELP & FAQ

Orders ship to the UK and Sweden. Shipping is always a flat £3.99, regardless of order size, and delivery timing varies by destination.

Always. Every order ships in a plain, unbranded box with no mention of the contents — just the way a good plug operates.

Every shipment includes tracking, emailed the moment your order leaves the warehouse. You can also use your order ID on the order confirmation page.

Subscribe & Save is coming soon. For now, all products are available as one-time purchases.

100%. We source directly from manufacturers and authorized distributors only. Every can is genuine, fresh, and stored properly.

Email support@pouchplug.co — we answer within one business day, usually faster. VIP rewards members get a priority line.

You must be 18+ and of legal age to purchase nicotine products in your country. Before browsing, you must confirm that through our 18+ age gate. Adults 18+ only — by ordering you confirm you meet the legal-age requirement for your country.

Due to the nature of nicotine products we can't accept opened returns. Unopened products can be returned within 30 days for a full refund to the original payment method. Damaged-in-transit orders are replaced free — just send us a photo within 7 days of delivery. Refunds are processed within 5 business days of the returned items arriving at our warehouse.

By using PouchPlug.co and placing an order, you confirm you are 18+ and of legal age to purchase nicotine products in your country. Every can is £3.99 GBP and shipping is a flat £3.99. We reserve the right to cancel orders that violate our adults-only requirement or appear fraudulent. This is a demo storefront — no real orders are fulfilled.

We collect only what we need to fulfill your order: contact details, shipping address, order history, and the 18+ confirmation stored by our age gate. We never sell your personal information. The age-gate cookie only remembers your own confirmation. Newsletter emails include one-click unsubscribe. Questions? privacy@pouchplug.co.

PouchPlug.co is your one-stop shop for top nicotine pouch brands — all the flavours, every strength, shipped discreetly to the UK and Sweden. We're pouch people serving pouch people.